iQmetrix Launches Integration with UScellular to Streamline Staff and Customer Experience
Vancouver, BC — July 21, 2022—iQmetrix, North America’s leading provider of telecom retail management solutions, and UScellular, the fourth-largest full-service wireless carrier in the United States, today announced the integration of the carrier’s systems into iQmetrix’s retail management and point-of-sale software, RQ. RQ is the retail management software currently used in a majority of UScellular’s authorized agent stores across the United States.
The integration creates a single point of system data entry during customer interactions, providing a more efficient point-of-sale experience for UScellular authorized agents using RQ and speeding up the customers’ purchasing and activation journey.
This new process makes the task easier for the store associate, reduces the opportunity for human error, and creates a quicker and more seamless experience for customers.
Stacy Hamer, Vice President of Revenue and Client Operations at iQmetrix, said, “We are thrilled to bring this functionality to UScellular agents. Beyond the improvements to the customer and associate experience in store, this will improve operational efficiency for the agent channel. By creating a more seamless transaction, this will enable efforts to be focused on providing a great experience for the customer.”
Dan Tracey, Senior Director of Consumer Operations and Strategic Initiatives for UScellular, added, “We’re pleased to have this increased integration with iQmetrix to enhance the customer experience in our agent locations.”
UScellular authorized agents currently using iQmetrix’s retail solutions should reach out to their iQmetrix Client Manager for activation. For UScellular agents not currently using iQmetrix, please visit https://www.iqmetrix.com/demo for more information.
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Media Contact
Joannah Connolly, iQmetrix
media@iqmetrix.com
About iQmetrix
iQmetrix’s intelligent retail management software is designed to power sales of connected devices. Our software is built around enabling telecom retailers to deliver a buy-anywhere strategy through multi-channel inventory management and digital retail solutions; make data-driven decisions using robust reporting; and unify storefronts and digital channels for a consistent customer experience — in-store, online, and anywhere else.
For 22 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions powered $16.4BN in sales last year, and are used by 300,000 telecom retail professionals across 1,000-plus clients. iQmetrix is a privately held software-as-a-service (SaaS) company with offices in Canada and the U.S. For more information, please visit www.iqmetrix.com.
About UScellular
UScellular is the fourth-largest full-service wireless carrier in the United States, providing national network coverage and industry-leading innovations designed to elevate the customer experience. The Chicago-based carrier provides a strong, reliable network supported by the latest technology and offers a wide range of communication services that enhance consumers’ lives, increase the competitiveness of local businesses and improve the efficiency of government operations. To learn more about UScellular, visit one of its retail stores or www.uscellular.com. To get the latest news, visit newsroom.uscellular.com. Connect with UScellular on social media at facebook.com/uscellular, twitter.com/uscellular, instagram.com/uscellular, YouTube.com/uscellularcorp and linkedin.com/company/uscellular.